5 Things To Consider Before You Hire A Commercial Cleaning Company
When it comes to choosing a commercial cleaning company for your business, there are several things you should take into consideration, besides the most obvious – cost. There is no straightforward or foolproof solution for choosing a company, however; bearing in mind some of the suggestions that follow could go a long way in helping you select a commercial cleaning company.
- Reputation & Reviews: In this era of digital transformation, it is very easy to find an online footprint of any organization. By reading former customers’ ratings and testimonials you can help to build a more complete picture of the company from external sources. Customer reviews can give you an idea of the intangibles, such as reliability, punctuality, honesty, and quality of work. You will also be able to determine whether the company is well-established or is just getting started.
- Standards and Values: Things like whether a company requires criminal background checks of its employees, hires only bondable workers and carries commercial liability insurance are some of the factors that will help you evaluate their standards and values. By doing a small bit of research, you can put yourself in a better position to decide whether they are the right company for you.
- Innovation & Experience: The janitorial industry changes rapidly, so you don’t want to employ a cleaning company that may be using outdated methods and equipment. Search for companies that actively use new and innovative approaches and who are mindful of technological advances. Online scheduling and payment methods and a company’s social media presence can give you an idea of whether the company is evolving with digital standards or not.
- Customer Service & Loyalty: Customer service is very important since it translates into customer loyalty. Do your research on the company’s customer experience before you hire them. Clear communication, flexibility, and responsiveness, knowledge of products and services and professionalism are some of the key traits of an organization that prioritizes its customer service. You can save a lot of energy and time by choosing a company that knows how to treat you and your staff with respect and honesty.
- Services and Equipment: The needs of an organization can differ greatly when it comes to the types of cleaning services that are required. While some facilities only require regularly scheduled maintenance, others might need additional deeper cleaning monthly. From power washing to hand cleaning of floors, cleaning of carpeting and upholstery, interior and exterior windows are just some of the cleaning needs of various businesses. That’s why when looking for commercial cleaning services,you should be certain that the company can provide a custom cleaning program to suit the specific needs of your office or facility. Find out what types of cleaning equipment and solutions the company plans to use for your facility and make sure they align with your service requirements.
It is important to hire specialized commercial cleaners to keep your workplace neat and clean since this will reflect your professionalism, as well as create a pleasant atmosphere for your staff. Among the various firms that offer commercial cleaning services, try to hire one with an exceptional reputation, strong values, innovative systems and techniques, and exceptional customer service.